Making Conversational AI More Practical & More Powerful
Our award-winning IVA platform has now been completely redesigned & rearchitected to help you deploy your digital workforce more quickly:
Faster & More Reliable
More Intuitive User Interface
Canvases optimized to handle 1000’s of nodes
Reuse content across voice, chatbot, SMS & mobile messaging apps
Improved reporting & debugging helps you deploy more quickly
Node search, keyboard shortcuts & so much more
Enterprise Benefits
Organizations of all types, from small businesses to Fortune 500 enterprises, entrust the front line of their call centers to Inference’s Virtual Agents. Businesses and government organizations alike rely on Inference to streamline inbound and outbound customer communications.
Improved CX
Consumers are becoming more demanding. They now expect an immediate service response anytime, anywhere and on any device. They’re also looking for self-service options that enable them to solve problems without speaking to a live agent - and customers almost always prefer a Virtual Agent to waiting for a live agent.
Cost Savings
Many companies still use human agents to do repetitive tasks. Assigning those tasks to Virtual Agents will help your organization significantly decrease support costs. You pay for Virtual Agents just like their human counter parts. They just never rest or take a vacation—and they’re substantially cheaper.
Greater Compliance
The penalties for violating industry regulations can be staggering. PCI-DSS fines can range from $5,000 to $10,000 per month and HIPAA fines range from $500 - $5000 per violation and can include criminal prosecution. Inference’s Virtual Agents can help organizations avoid violations and penalties by collecting sensitive customer data without revealing information to a human agent.
They'll do anything. Virtually.
Virtual Agents have a wide variety of skills including speech recognition, natural language processing, text-to-speech, voice biometrics, transcription and API integration. They’re always working and always learning new skills.
Your agents can work on tasks across different channels. They can perform back office functions as well react to changes in your business in real-time. They’re security conscious. Fully PCI compliant. Fully HIPAA compliant.
Design with Studio.
Studio is the complete browser-based drag & drop environment for designing and managing tasks for your virtual agents.
Using Studio you can design Virtual Agents to:
Autonomously handle routine transactions, allowing your personnel to focus on higher priorities
Provide assistance to your human agents, before, during and after customer interactions
Handle high volume interactions with advanced decision automation
Sold by Leading Service Providers
Hear about our partnership with Nextiva.
Inference is the platform of choice for dozens of telecommunications carriers around the world. From simple touch-tone IVR interactions to leading edge Natural Language dialogs, Inference is the trusted choice for Service Providers seeking to drive more revenue and differentiate themselves with value-added-services.
Inference is also resold through UC and Contact Center software providers including Cisco BroadSoft.
Want to partner with us to resell AI-powered self-service? Contact us or check out our partner page to learn more.
Recommended Reading
What to learn more about Intelligent Virtual Agents and AI-Powered Customer Service? Check out our recommended reading.
DMG Consulting’s 2020-2021 IVA Product and Market Report
The DMG report recognizes Inference as the intelligent virtual agent (IVA) market share leader, based on number of customers, with 20.2% share of the global market and a year-over-year growth rate of 85%.
The making of an intelligent virtual agent (IVA)
A number of disruptive innovations have made it easier and more affordable to deploy AI-and-speech-enabled self-service. Vendors like IBM, Google, and Amazon migrated the underlying speech recognition, text-to-speech, and natural language understanding technology to the cloud, packaging it as software-as-a-service. Organizations can now pay as they go for these services rather than buying the technology outright.
Five9 Acquires IVA Leader Inference Solutions
Five9 is looking to deliver on its AI contact center promise with its third acquisition in a year.
After the stock market closed today, Five9 announced the acquisition of intelligent virtual agent (IVA) company Inference Solutions. The purchase price is $172 million, $148 million in cash and $24 million when certain bookings targets are met. Inference brings 550+ customers, among them several joint Five9 customers — including Chick-fil-A and Wyndham Hotels.
Get two free agents now
We'll provide you two free agents for two weeks to let you get started automating customer interactions. Otherwise, book a personal demonstration at a time that suits you to understand more. If you'd rather more technical information, you may want to head over to our Resource Center.
We don't mean to brag, but we've recently won some pretty nifty awards
